Ideal Software Systems, an innovator in business management systems for 30 years, is seeking a talented Support Assistant as the first point of contact to the customers we serve. The Ideal candidate should be customer oriented, possess excellent communication skills and a pleasant personality, and have experience in handling a high volume of calls and triaging on a multi-line phone system.
What You’ll Do:
Field and triage a high volume of calls on a multi-line phone system
Serve as company’s first point of contact for incoming customer calls
Perform other reasonable administrative duties as requested by Supervisor
What You’ll Need:
High school diploma or GED
Two years of related experience
Knowledge of PCs and familiarity with common programs such as Microsoft Outlook, Word and Excel
Ability to type quickly while listening
Ability to work within a team-based environment
Dependability and a strong work ethic
Ability to multi-task is required
Excellent verbal and grammatical skills
Compensation and Benefits:
Competitive base salary commensurate with experience
Major medical and dental insurance
401k plan
Health and fitness center membership
Paid vacation and holidays
Personal days
Live and work in a great location for family
Ideal is a progressive technology company with a legacy of providing quality integrated hardware and software systems and support to the amusement, family entertainment and financial markets. Ideal’s rapidly growing client base, aggressive product development path and dynamic work environment provide an exciting opportunity for talented individuals looking for career growth and significant advancement opportunities.
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